After you have placed your order with Inglot.ie, you will receive an email that contains information regarding the details of your order. This email is your receipt and can be printed off if you wish. This email will include your order number, the details of the products and prices, any promotions and your delivery costs and address, as well as billing address.
Once your order is in the ‘Processing’ or ‘Shipped’ stage/(s), we cannot cancel or modify your order.
Shipments and returns
Delivery is FREE on orders over €50.
Products are wrapped in bubble wrap, crepe paper and delivered in a durable bubble envelope. Home deliveries are subject to promotional offers, however, these are at the discretion of Inglot Ireland, are non-transferrable and may not be reproduced in any form or used in conjunction with any other offer. Delivery charge is €5.
We use An Post Shipping as our shipping partner.
Tracking your order shipment
You will receive an alert from our shipping partner, An Post, prior to delivery of your order. You will receive a consignment number that you can use for tracking your order delivery at An Post. An Post shipment tracking will show you the exact location of your order and will indicate the estimated delivery time for your order.
Returns & Refunds
If you are not completely satisfied with your purchase, you can return items to Inglot Headquarters, Ireland within 14 days (from the delivery date) for a full refund. When posting, please remember to complete and enclose a returns form (download here) along with the items you wish to return to:
Sheever Cosmetics Ltd,
Unit 16C, Lough Sheever Corporate Park,
Please note: there are no returns available on any bundle or sale items.
Please note: there are no returns available on personalised freedom palettes or any personalised products.
Terms and Conditions of your Return
All items will be refunded if returned within the stated time-frame and as long as they are unused, unopened and have not been removed from the original packaging. For reasons of health and hygiene, we are unable to accept returns on brushes, lip products and mascara. We cannot accept cosmetics which have been opened, tested or partially used. This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected. If you do receive a Faulty or Incorrect Product, please Contact Us immediately.
Unfortunately, if you return an Inglot product, the costs and risks associated with postage are your own. We regret that we are unable to cover return postage costs or refund the original postage charges unless the return is due to our own error, therefore, original postage costs are non refundable.
Exchanges are not available online. Although we will be happy to assist you in returning your order and completing a new order for the new item(s) you may wish to purchase online.
Simply fill out your Returns Sheet, reseal your package and send it back to the address on your Returns Sheet. Once we have received your item(s) we will consider the condition of the goods being returned before authorising refunds or exchanges. After accepting your returned items, we will reimburse the price you paid for your good(s) to your original credit or debit card. Unfortunately, it is not possible to return products purchased outside of Ireland or Northern Ireland.
Please Contact us at firstname.lastname@example.org for any further information.
Step by Step for Returns Online
Simply fill out your Returns Sheet, reseal your package and send it back to the address on your Returns Sheet:
Lough Sheever Corporate Park,
We ask that you complete the ‘Returns Form’ and send this along with your package. It is advisable for you to obtain proof of postage at the Post Office as we will not be held responsible for lost or damaged item(s) through the post.